Question 1: My iPhone 6s is not recognizing my passcode and I know I’m using the right passcode. Even its not recognizing my fingerprints and now it's disabled. So how can I get it back?
Question 2: I have an iPhone 6s and I have tried to figure out the pin but now it says iPhone disabled connect to iTunes, but when we connect it doesn't let us reboot it because we do not have the Apple id and password, so what should we do?
For iPhone users, we are used to getting into our devices through Fingerprint unlock or passcode, but sometimes we not only get the passcode to our device wrong, but we get completely locked out. Although Apple allows us to try for 6 times, if you keep trying and failing, then your device will be disabled, and it may pop up the message like “[Device] is disabled, connect to iTunes", "iPhone is disabled try again in 22,312,198 minutes". In this case, you need to recover your iPhone with iTunes or recovery mode, but this will erase all of your files on your device. (See also: How to Put your iPhone in recovery mode?)
In fact, for data security, we would like to set up a lock screen password to protect privacy and information. But when your device has been disabled after entering the wrong passcode six times in a row, you may get into trouble. So, here I would like to show you three essential ways to unlock disabled/locked iPhone or iPad without the passcode.
Tips: To avoid some unnecessary loss, you should backup all your data before unlocking iPhone/iPad screen via this awesome tool. Toolkit - iOS Data Backup & Restore is a reliable software which allows you to selectively backup your data with/without iTunes and then you can restore them after you unlock iPhone/iPad screen.
Here you will see three solutions about how to fix a disabled iPhone.
Solution 1: How to Unlock Disabled iPhone with iTunesconnected and trusted on computer before disabled
Step 1. Open iTunes and connect your device to the computer via an USB cable. If asked to enter the password, skip this method to use recovery mode introduced below.
Step 3. When the backup is finished, click “Restore iPhone/iPad”.
Step 4. When you reach the Set Up screen, tap “Restore from iTunes Backup”.
Step 5. Select the most relevant iTunes backup according to the date and size of the backup files, click “Restore”.
Step 6. After the process, the passcode will be removed and your device will be restored to the last backup.
Solution 2: How to Unlock Disabled iPhone with iCloud Find My iPhonebackup with iCloud before disabled
Step 2. If prompted, sign in with iCloud Apple ID, and click all devices at the top browse window.
Step 3. A Select device which you want to erase. If you can't find your device on the list, you should use Recovery Mode.
Step 4. Click Erase iPhone (iPad or iPod touch) to remote wipe the device and its password. The device itself needs to be connected to the network, or this won’t work.
Step 5. Now you can restore from a recent backup. If there is no backup, just check your iCloud photos, contacts, notes etc. before you set up as a new iPhone.
Solution 3: How to Unlock Disabled iPhone with iOS System Recoveryfix the disabled iPhone without losing any data
Here iOS System Recovery should be the best choice for you to do that. Now just let us see together about how to fix a disabled iPhone.
iOS Data Recovery (dr.fone) toolkit - iOS System Recovery has made it easier as never before for users to get iPhone, iPad and iPod touch out of white screen, Recovery Mode, Apple logo, black screen, loop screen and fix the issues when your iOS device perform abnormally. It will not cause any data loss while repairing the iOS system issues.
Fix various iOS system issues stuck in recovery mode, white screen, black screen, apple logo, looping on start, etc.
Fixes other iPhone error and iTunes errors, such as iTunes error 4013, error 21, iTunes error 3194, iTunes error 9 and more.
Works for all models of iPhone, iPad and iPod touch.
Fully compatible with the latest iOS 11.
Video for repairing your iOS system issue:
Firstly download the iOS System Recovery as below, and then launch dr.fone toolkit and choose System Recovery from the main window.
Step 2. Connect your iPhone/iPad/iPod touch to your computer
After connecting it, your device will be detected by the program. Now you need to click "Start" to continue the process.
Step 3. Boot your iOS device in DFU mode
To fix a disabled iPhone, you need to follow the instruction and set the iPhone, iPad or iPod touch in DFU mode first. Just need to hold the Home button and Power button for about 10 seconds, then release the Power button and still hold the Home button.
After the device is in DFU mode, iOS System Recovery program will automatically detect it, so you can release the Home button.
Step 4. Select and download the firmwareNow you need to select the correct device phone model and firmware information to guarantee a successful system recovery, and then click on Download.
And during the process of firmware download, you need to make sure your network is stable to complete the download.
Step 5. Fix a disabled iPhone to normal status
When the download is complete, the program will automatically repair the system to fix disabled iPhone issue and bring it back to normal.
After the repairing process completes, normally your iPhone, iPad, or iPod Touch will restart into normal mode. If it does not boot normally, you can click on Try Again to try the process again.
Tips 1: How to Avoid "iPhone is Disable" for the Wrong Password?In fact, sometimes you didn't actually try to unlock an iPhone and enter a wrong passcode, but the iPhone still says it is disabled anyway. But how does this happen? Generally, there are two most common reasons may cause this phenomenon, let us discuss together and find the solutions about how to avoid it.
Pay Attention when you put your iPhone in a pocket
It is very common to happen that inadvertently disabling an iPhone in a pocket. Some users are like to keep their iPhones in a pocket, often hip jacket pockets, front pants pocket or the hoodie pouch pocket for example.
As we know, the iPhone screens slide to unlock feature can be swiped from anywhere on the screen, so it’s fairly common to accidentally activate that screen, then enter into the wrong passcode entry screen to accidentally trigger the lockout.
Pay Attention if you have a childIt is also common to see that your iPhone is disabled when your children use it. They may fiddle with, tap on, and swipe around on an iPhone screen that is otherwise locked.
Tips 2: How to Avoid Being Unlocked Stolen iPhone by Others?If your iPhone/iPad was stolen and you don’t want your iPhone to be misused by thieves, then you should take some added measures. Just follow these suggestions to avoid some troublesome on your iOS device.
1. Disable Siri from lock screen
Go to Settings > Touch ID & Passcode and under the “Allow access when locked” section, disable the option of “Siri”.
This can prevent someone from accessing Siri on the lock screen, so they won’t be able to follow the above-mentioned process to unlock an iOS device.
Go to Settings > iCloud > Find My iPhone and turn on the feature of “Find My iPhone”. Besides, you should turn on the “Send the last location” option as well.
Go to Settings > Touch ID & Passcode > Change Passcode and select the option of “Custom Alphanumeric code”. Then set up a strong alphanumeric passcode to boost the security on your device. It should be the best ways to secure your iOS device.
SummaryFrom the above suggestions, you can easily make your iOS device more secure. However, when your iPhone is disabled connect to iTunes or your iPhone is disabled, you may try to use the above-mentioned methods to do that, but firstly you had better back up locked disabled iPhone.